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SimCrest becomes CRM - Service Certified
09/12/2002
To offer our Service oriented clients the great functionality and flexibility that the new Navision CRM-Service has, SimCrest has become CRM-Service certified.
SimCrest has become CRM - Service Certified to offer more Microsoft Navision functionality to our clients.
With the CRM - Service you use this granule to register your after-sales issues including service requests, services due, service orders, and repair requests. Service requests can be initiated by your customers or automatically according to the terms stipulated in your service contract. Data can be entered in the service orders by a call-center employee or by your repair shop. You can also use this granule to register ad hoc or ‘one-off' service orders. In this granule you can register and manage loaner equipment, lent out to customers. A complete history of your service orders and service order quotes is also available through the Service Order Log.
You use this to set up, maintain and monitor your service prices.
You can set up price groups to take into consideration different criteria such as the service item (or service item group) the service task involves or the type of fault. You can also set up price groups for a limited period of time or for a specific customer or currency. You can define price calculation structures that include all parameters involved in providing service, for example the parts used, the different work types and the service charges. The system automatically assigns the correct price structure to the service orders that match the service price group criteria.
You can assign fixed prices, minimum prices or maximum prices to service price groups. You have access to statistics about the profitability of each service price group.
You can record all your service items, including contract information, component management, and BOM reference and warranty information. You use the service item Trendscape Analysis feature to view key performance indicators on the service item in a given time frame.
This program can set up an agreement with the customer concerning the service level that will be delivered. It is also used for warranty management on service items and spare parts. The Service contract management feature holds information on contract history, contract renewal, and contract templates. You can also record details on service levels, response times, and discount levels as well as the service history of each contract, including used service items and parts and man-hours.
You use this granule to assign personnel to work orders. You can log details in this granule such as work order handling and work order status. You can also use it to filter service personnel and field technicians according to availability, skills and stock items. Functionality in the granule helps you gain an overview of service task prioritization, service loads, and task escalations.
You use this granule to automate service tasks. For example, you can have the program automatically generate service contract renewals, or service contract invoices. The program can be set up to perform automatic checks on whether there are any batches to be processed on a specific date.
You can also do all of this on mobile platforms allowing your serve department the freedom and flexibility not to have to run to office in between every call and with out them having to rekey the same information into the system when they get back to the shop.
About Microsoft Navision
Microsoft Navision is a leading global provider of cost-effective and adaptable integrated business solutions that help companies in their quest to grow. The company has more than 130,000 Navision customers worldwide, a global network of more than 2,200 Navision partners, and 1,065 employees in 29 countries. The Microsoft Navision product line consists of Microsoft Navision®/ Navision Financials®, and Navision XAL®. Navision a/s was created through the merger of Navision Software a/s and Damgaard A/S in December 2000. Its shares are listed on the Copenhagen Stock Exchange (CSE: NAVI). The company is headquartered in Vedbaek, Denmark.
Contact:
Carsten Howitz
SimCrest, Inc.
Phone: 972-770-4650
Email: howitz@simcrest.com
