Simcrest, Technology Solutions That Fit
Operation Phase
The goal of the Operation phase is to transition the customer from the implementation project into on-going support following a successful go-live.
After the successful go-live cutover and sign-off in the Deployment phase, two concurrent activity tracks can start.
The first track includes various project closing activities related to final knowledge transfer from the project team to the customer resources. It is common to have various items still pending after go-live. It is important for you to review these pending items and agree on the final disposition. Project closing also includes delivery of final documentation, optional additional training for End Users, and final knowledge transfer related to on-going system maintenance the customer will take responsibility for.
The second track is the very important post-live support activity, which involves having consulting team members remain on the project for a period of time to make sure the new production environment is running smoothly and to ensure a smooth transition to on-going support. This is potentially a large activity that needs to be managed with a definite end date.
